Reference

How we protect your account and payment information

Your account details, deposit history and personal information stay encrypted and secure on direkturtoto.com.

Encrypted account storagePayment data protectionLocal law compliance
direkturtoto.com How we protect your account and payment information
QUESTIONS ANSWERED

How to contact us about your privacy

Team online

Email Support

Send privacy requests and data access inquiries to our support inbox. Response times are 24–48 hours for all account-related questions, including data deletion and contact-information updates.

Live Chat – Medan Office Hours

Chat with our team Monday to Friday, 09:00–18:00 Jakarta time. Agents can help you review what data we hold on your account and explain how it's used.

Account Settings

Update your email, phone and personal details directly in the Account menu under Security. Changes take effect immediately and are logged for your protection.

DATA SECURITY INSIDE

How we secure and manage your information

Encryption & Storage

Your password is hashed and never stored in plain text. Account data lives on servers with firewall protection and regular security audits to block unauthorized access.

Cookie & Tracking Policy

We use session cookies to remember your login status and language choice. Analytics cookies track page visits but never store payment details. You can disable non-essential cookies in your browser settings.

Payment Information

DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels. We do not store full card or bank account numbers; only transaction references are kept on file.

Data Retention Schedule

Active account data is kept as long as you play. After you close your account, we retain records for twelve months to comply with local financial regulations, then delete them securely.

Your Access & Control Rights

You can request a full export of your personal data, correct inaccurate information, or ask us to delete your account. Submit requests via email or live chat; we respond within 30 days.

Third-Party Sharing Rules

We never sell your data to marketers. Information is shared only with payment processors, anti-fraud services and legal authorities where local law requires disclosure.

Frequently asked privacy questions

We store your name, email, phone, date of birth, account balance and deposit history. We also log your IP address and device details during login. Payment method information is encrypted but linked to your account for withdrawal verification via DANA, OVO, GoPay and QRIS.

Yes. Open a data access request by emailing our support team or using live chat Monday to Friday, 09:00–18:00 Jakarta time. We'll send you a complete record of everything we hold on your account within 30 days.

We retain your account data for twelve months after closure to meet local financial audit requirements. After that period, records are deleted. You can request immediate deletion where local law permits; we'll confirm once removal is complete.

No, we do not sell your information to marketing firms or other businesses. We share data only with payment processors, fraud-detection services and legal authorities if required by local law. All partners are bound by strict confidentiality agreements.

Deposits and withdrawals are encrypted end-to-end. We store only the transaction reference and amount, not your full payment details. Payment processors handle sensitive bank and wallet information separately.

Yes. Go to Account Settings and update your email, phone or other contact details instantly. For full deletion, email our support team or contact live chat. We process requests within 30 days where local law permits.

In case of a merger or acquisition, your data would be transferred only to a successor company bound by the same privacy commitments. You'll receive advance notice of any material changes to how your information is used.